911 Emergency Dispatcher: Calm, Critical Response Pro

911 Emergency Communications; Boligee (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

911 Emergency Communications in Boligee, AL seeks an emergency dispatcher to connect callers with public safety responders. You will receive calls, gather essential information, and coordinate police, fire, or medical resources per agency procedures.

Candidates should remain calm under pressure, confirm incident locations, and relay accurate information while handling multiple systems. Training and background checks apply for ongoing professional certification and career development.

Qualifications

• High school diploma or GED required or recognized equivalency.
• Accurate typing and listening with clear verbal communication.
• Ability to organize information quickly under pressure.
• Basic computer proficiency and familiarity with CAD systems when provided.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess incident priority using established questions and procedures.
• Enter incident data into computer-aided dispatch systems.
• Dispatch responders and relay information to field personnel.
• Monitor radio traffic and update teams as situations change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization under stress

Education

High school diploma or GED

Tools

Computer-aided Dispatch (CAD)

Job description

911 Emergency Communications in Boligee, AL seeks an emergency dispatcher to connect callers with public safety responders. You will receive calls, gather essential information, and coordinate police, fire, or medical resources per agency procedures.

Candidates should remain calm under pressure, confirm incident locations, and relay accurate information while handling multiple systems. Training and background checks apply for ongoing professional certification and career development.