24/7 911 Dispatcher — Calm, Critical Communications

County Emergency Communications; Alabama; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime pay

Job summary

County Emergency Communications in Jack, AL, seeks 911 emergency dispatchers to connect callers with police, fire, or EMS and coordinate responders per agency procedures.

The role requires calm communication, careful attention to details, and the ability to manage multiple systems while confirming locations and incident details. Training, testing, and shift requirements vary by agency.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure. The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or equivalent

Job description

County Emergency Communications in Jack, AL, seeks 911 emergency dispatchers to connect callers with police, fire, or EMS and coordinate responders per agency procedures.

The role requires calm communication, careful attention to details, and the ability to manage multiple systems while confirming locations and incident details. Training, testing, and shift requirements vary by agency.