911 Emergency Dispatcher: Calm, Critical Calls

County Emergency Communications; Black Oak (AR); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Job summary

County Emergency Communications in Black Oak, AR seeks 911 Emergency Dispatchers to connect callers with public safety responders. You will gather essential information, confirm locations, and relay accurate data across multiple systems.

Role requires calm communication, attention to detail, and the ability to manage varying shift schedules, including overnight and holidays. Training and certifications may be required by the agency.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update personnel as incidents change.
• Provide caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer basics

Information organization

Education

High School Diploma

Job description

County Emergency Communications in Black Oak, AR seeks 911 Emergency Dispatchers to connect callers with public safety responders. You will gather essential information, confirm locations, and relay accurate data across multiple systems.

Role requires calm communication, attention to detail, and the ability to manage varying shift schedules, including overnight and holidays. Training and certifications may be required by the agency.