Frontline 911 Dispatcher - Calm Under Pressure

Emergency Telecommunicator Services; Wharton (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Texas seeks a 911 Emergency Dispatcher to handle emergency and nonemergency calls, verify locations, and coordinate responders according to agency procedures.

The role requires calm communication and multi-system coordination, with overtime and varying shifts. A high school diploma or equivalent is commonly required; some agencies may need prior experience or current certifications.

Qualifications

• High school diploma or recognized equivalency credential commonly required.
• Some agencies recruit entry-level applicants; others require experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High School Diploma or GED

Job description

Emergency Telecommunicator Services in Texas seeks a 911 Emergency Dispatcher to handle emergency and nonemergency calls, verify locations, and coordinate responders according to agency procedures.

The role requires calm communication and multi-system coordination, with overtime and varying shifts. A high school diploma or equivalent is commonly required; some agencies may need prior experience or current certifications.