911 Emergency Dispatcher: Calm, Critical Response

911 Emergency Communications; Biddeford (ME); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee‑assistance services

Professional training

Shift differentials

Overtime compensation

Other benefits depend on the employer

Job summary

911 Emergency Communications in Biddeford, ME seeks an Emergency Dispatcher to handle emergency and nonemergency calls, confirm locations and details, and coordinate police, fire, or medical responders as needed. The role requires calm communication, attention to detail, and the ability to manage multiple systems under pressure.

This position may involve overnight shifts, weekends, holidays, and overtime. Some agencies recruit entry-level candidates, while others require prior experience or

Qualifications

• High school diploma or GED required.
• Some agencies recruit entry-level applicants, while others require experience or certifications.
• Testing scores, experience, and training deadlines are determined by the official vacancy announcement.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing speed

Active listening

Clear speech

Multitasking

Education

High school diploma or GED

Job description

911 Emergency Communications in Biddeford, ME seeks an Emergency Dispatcher to handle emergency and nonemergency calls, confirm locations and details, and coordinate police, fire, or medical responders as needed. The role requires calm communication, attention to detail, and the ability to manage multiple systems under pressure.

This position may involve overnight shifts, weekends, holidays, and overtime. Some agencies recruit entry-level candidates, while others require prior experience or