911 Emergency Dispatcher — Calm, Critical Communications Pro

County Emergency Communications; Portland (ME); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications seeks 911 Emergency Dispatchers to support Peaks Island, Maine. Earners handle urgent and routine calls, verify locations, manage incident details, and coordinate police, fire, and medical responders using CAD and radio systems.

Open shifts with overtime in a 24/7 center; candidates should have a HS diploma, strong typing, listening, and composure under pressure. Training and certification support are provided.

Qualifications

• High school diploma or equivalent required.
• Typing speed and accuracy important.
• Strong listening and communication skills essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority per agency procedures.
• Enter incident data into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training and certification.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma

Tools

CAD systems

Job description

County Emergency Communications seeks 911 Emergency Dispatchers to support Peaks Island, Maine. Earners handle urgent and routine calls, verify locations, manage incident details, and coordinate police, fire, and medical responders using CAD and radio systems.

Open shifts with overtime in a 24/7 center; candidates should have a HS diploma, strong typing, listening, and composure under pressure. Training and certification support are provided.