911 Dispatcher: Calm, Critical-Response Hero

911 Emergency Communications; South Gardiner (ME); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications is seeking dispatchers in South Gardiner, ME to connect callers with public safety resources. You will receive emergency and nonemergency calls, confirm incident details, and coordinate police, fire, or EMS responses according to agency procedures.

The role emphasizes calm communication, meticulous note-taking, and the ability to manage multiple systems while ensuring caller safety and information accuracy. Some positions may include overnight or weekend shifts.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require prior emergency communications experience or certifications.
• Typing, listening, clear speech and basic computer proficiency are useful skills.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Multitasking

Education

High school diploma

Job description

911 Emergency Communications is seeking dispatchers in South Gardiner, ME to connect callers with public safety resources. You will receive emergency and nonemergency calls, confirm incident details, and coordinate police, fire, or EMS responses according to agency procedures.

The role emphasizes calm communication, meticulous note-taking, and the ability to manage multiple systems while ensuring caller safety and information accuracy. Some positions may include overnight or weekend shifts.