911 Dispatcher: Calm, Rapid Response for Critical Calls

Emergency Telecommunicator Services; Winthrop (ME); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in East Winthrop, Maine seeks 911 dispatchers to answer calls, gather crucial details, and coordinate police, fire or EMS according to agency procedures. The role demands calm communication and precise data entry across multiple radio and computer systems.

Applicants typically need a high school diploma, accurate typing, active listening, and basic computer skills. Some agencies require prior emergency communications experience or current certifications.

Qualifications

• High school diploma or GED is commonly required.
• Typing accuracy and good listening skills are essential.
• Basic computer skills and calm communication under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing accuracy

Active listening

Clear speech

Basic computer skills

Education

High school diploma or GED

Tools

CAD systems

Job description

Emergency Telecommunicator Services in East Winthrop, Maine seeks 911 dispatchers to answer calls, gather crucial details, and coordinate police, fire or EMS according to agency procedures. The role demands calm communication and precise data entry across multiple radio and computer systems.

Applicants typically need a high school diploma, accurate typing, active listening, and basic computer skills. Some agencies require prior emergency communications experience or current certifications.