911 Emergency Dispatcher: Calm, Critical Call Coordination

Emergency Telecommunicator Services; Kingfield (ME); On-site; USD 42,000 - 62,000; Full time

Job summary

Emergency Telecommunicator Services in Kingfield, ME is seeking dedicated 911 dispatchers to coordinate emergency responses and manage multiple communication systems. You will take emergency and nonemergency calls, verify locations, and relay critical information to appropriate responders.

The role emphasizes calm, precise communication, rapid decision-making, and the ability to work under pressure across rotating schedules and overtime as needed.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants or require certifications.
• Typing, listening, clear speech, basic computer skills, and organization under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using standard questions and procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as needed.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Kingfield, ME is seeking dedicated 911 dispatchers to coordinate emergency responses and manage multiple communication systems. You will take emergency and nonemergency calls, verify locations, and relay critical information to appropriate responders.

The role emphasizes calm, precise communication, rapid decision-making, and the ability to work under pressure across rotating schedules and overtime as needed.