911 Emergency Dispatcher — Calm, Rapid Response

Emergency Telecommunicator Services; Gray (ME); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training

Job summary

Emergency Telecommunicator Services in Gray, ME is seeking 911 Emergency Dispatcher professionals to connect callers with responders, gather essential information, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, accurate data entry into dispatch systems, and the ability to manage multiple lines while following established testing scores, training deadlines, and background checks.

Qualifications

• A high school diploma or GED is commonly required; some agencies recruit entry-level applicants or require prior experience.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Multitasking

Education

High school diploma

Job description

Emergency Telecommunicator Services in Gray, ME is seeking 911 Emergency Dispatcher professionals to connect callers with responders, gather essential information, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, accurate data entry into dispatch systems, and the ability to manage multiple lines while following established testing scores, training deadlines, and background checks.