911 Dispatcher — Calm, Critical-Response Orchestrator

911 Emergency Communications; South Bristol (ME); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications in South Bristol, Maine, seeks qualified dispatchers to connect callers with responders and coordinate police, fire, or EMS resources according to agency procedures. The role demands calm, precise communication, attention to detail, and the ability to manage multiple computer-aided dispatch and radio systems under pressure.

Shifts may include nights, weekends, holidays, overtime, and mandatory training; applicants should expect background checks and testing as part

Qualifications

• High school diploma or GED required.
• Some agencies recruit entry-level applicants.
• Testing scores, experience and training deadlines vary.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions.
• Enter incident data into dispatch systems.
• Dispatch responders as assigned to radio operations.
• Monitor radio traffic and update responders.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear communication

Computer literacy

Info organization

Education

High school diploma or GED

Job description

911 Emergency Communications in South Bristol, Maine, seeks qualified dispatchers to connect callers with responders and coordinate police, fire, or EMS resources according to agency procedures. The role demands calm, precise communication, attention to detail, and the ability to manage multiple computer-aided dispatch and radio systems under pressure.

Shifts may include nights, weekends, holidays, overtime, and mandatory training; applicants should expect background checks and testing as part