911 Emergency Dispatcher — Calm, Life-Saving Coordination

Emergency Telecommunicator Services; Parsonsfield (ME); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Job summary

Emergency Telecommunicator Services is seeking skilled 911 dispatchers for Parsonsfield, ME. You will answer emergency and nonemergency calls, verify locations and details, and coordinate with police, fire, and medical resources per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Experience with dispatch software and radio operations is beneficial; detailed testing and certification requirements depend on the agency.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Basic typing, listening, clear speech, and basic computer skills are useful.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.

Skills

Typing

Active listening

Clear speech

Computer basics

Education

High school diploma or equivalent

Tools

CAD/Dispatch systems

Radio systems

Job description

Emergency Telecommunicator Services is seeking skilled 911 dispatchers for Parsonsfield, ME. You will answer emergency and nonemergency calls, verify locations and details, and coordinate with police, fire, and medical resources per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Experience with dispatch software and radio operations is beneficial; detailed testing and certification requirements depend on the agency.