911 Emergency Dispatcher — Calm, Critical-Response Operator

Emergency Telecommunicator Services; Friendship (ME); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services is seeking 911 dispatchers for positions in Friendship, ME. Dispatchers receive emergency and nonemergency calls, verify locations and details, and coordinate police, fire, and medical resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while maintaining accurate records. Shifts may include overnight, weekends, holidays, and overtime depending on the agency.

Qualifications

• High school diploma or recognized equivalency credential commonly required.
• Some agencies recruit entry-level applicants, others require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Job description

Emergency Telecommunicator Services is seeking 911 dispatchers for positions in Friendship, ME. Dispatchers receive emergency and nonemergency calls, verify locations and details, and coordinate police, fire, and medical resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while maintaining accurate records. Shifts may include overnight, weekends, holidays, and overtime depending on the agency.