Emergency Medical Dispatcher – 24/7 Critical Communications

911 Emergency Communications; North Versailles (Allegheny County); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications seeks skilled Emergency Medical Dispatchers to handle urgent calls, verify locations, and guide responders under approved protocols. Training and on-the-job instructions ensure accurate prioritization and coordination of EMS resources.

Applicants should be prepared for extended console work, shift variations, and contributing to quality-review processes while maintaining patient confidentiality and safety standards.

Qualifications

• High school diploma or equivalent commonly required.
• EMD certification may be required before appointment.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; check vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulances or resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Communication

Decision making

Multitasking

Attention to detail

Education

High school diploma

EMD certification

Job description

911 Emergency Communications seeks skilled Emergency Medical Dispatchers to handle urgent calls, verify locations, and guide responders under approved protocols. Training and on-the-job instructions ensure accurate prioritization and coordination of EMS resources.

Applicants should be prepared for extended console work, shift variations, and contributing to quality-review processes while maintaining patient confidentiality and safety standards.