911 Emergency Dispatcher: Calm, Precise Critical Calls

County Emergency Communications; Almyra (AR); On-site; USD 36,000 - 52,000; Full time

Job summary

County Emergency Communications in Almyra, AR seeks 911 Emergency Dispatchers to connect callers with public safety responders. You will receive emergency and nonemergency calls, confirm details, assess priority, and coordinate police, fire, or medical resources according to agency procedures.

The role requires calm communication, precise data entry, and the ability to manage multiple communication systems while working shifts that may include overnights, weekends, and overtime as needed.

Qualifications

• High school diploma or GED commonly required; some agencies may require prior experience or certifications.
• Typing accuracy and speed, active listening, clear speech essential for calls.
• Basic computer proficiency and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Typing speed

Active listening

Clear speech

Basic computer skills

Information organization under stress

Education

High school diploma or GED

Job description

County Emergency Communications in Almyra, AR seeks 911 Emergency Dispatchers to connect callers with public safety responders. You will receive emergency and nonemergency calls, confirm details, assess priority, and coordinate police, fire, or medical resources according to agency procedures.

The role requires calm communication, precise data entry, and the ability to manage multiple communication systems while working shifts that may include overnights, weekends, and overtime as needed.