911 Emergency Dispatcher: Calm, Critical-Call Operator

County Emergency Communications; Selkirk (NY); Presencial; USD 52.000 - 78.000; Jornada completa

Descripción de la vacante

County Emergency Communications in Selkirk, NY is seeking 911 Emergency Dispatchers to connect callers with police, fire, and EMS. The role requires calm communication, precise information gathering, and multitasking across radio and computer-aided dispatch systems.

Applicants should have a high school diploma or GED, with some agencies seeking prior experience or certifications. The position may involve overnight or weekend shifts and shift differentials may apply.

Formación

• High school diploma or GED commonly required; some agencies recruit entry-level applicants.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Educación

High school diploma or GED

Descripción del empleo

County Emergency Communications in Selkirk, NY is seeking 911 Emergency Dispatchers to connect callers with police, fire, and EMS. The role requires calm communication, precise information gathering, and multitasking across radio and computer-aided dispatch systems.

Applicants should have a high school diploma or GED, with some agencies seeking prior experience or certifications. The position may involve overnight or weekend shifts and shift differentials may apply.