911 Emergency Dispatcher: Calm, Critical Response

911 Emergency Communications; Lee Center (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications seeks dedicated dispatchers for Lee Center, NY. You will answer emergency and nonemergency calls, confirm locations, and coordinate police, fire, or EMS units according to agency procedures.

This role requires calm, precise communication, strong typing, and the ability to multitask across multiple radio and CAD systems. Shift work, overtime, and background checks are common in this public safety field.

Qualifications

• High school diploma or GED is commonly required.
• Strong typing and data entry skills.
• Ability to stay calm and communicate clearly under pressure.
• Ability to follow procedures and work as part of a team.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders and monitor radio traffic.
• Provide caller instructions within training and certification.
• Maintain confidential records and protect information.

Skills

Active listening

Typing speed

Clear speech

Multitasking

Computer proficiency

Education

High school diploma

Tools

CAD systems

Radio console software

Job description

911 Emergency Communications seeks dedicated dispatchers for Lee Center, NY. You will answer emergency and nonemergency calls, confirm locations, and coordinate police, fire, or EMS units according to agency procedures.

This role requires calm, precise communication, strong typing, and the ability to multitask across multiple radio and CAD systems. Shift work, overtime, and background checks are common in this public safety field.