911 Dispatch Specialist — Calm, Critical-Response Operator

County Emergency Communications; Village of Port Jefferson (NY); On-site; USD 48,000 - 75,000; Full time

Job summary

County Emergency Communications in Port Jefferson, NY seeks 911 Emergency Dispatchers to answer emergency and nonemergency calls, verify locations, and coordinate responders per agency procedures. The role focuses on calm communication, accuracy, and multitasking across multiple systems.

Requirements include a high school diploma and strong typing, listening, and communication skills. Training, certifications, and varied shifts, including nights and weekends, may be available.

Qualifications

• High school diploma or equivalent required; relevant testing and training may apply.
• Strong typing, listening, and communication skills are essential.
• Ability to organize information under pressure and follow procedures.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Computer proficiency

Education

High School Diploma or GED

Job description

County Emergency Communications in Port Jefferson, NY seeks 911 Emergency Dispatchers to answer emergency and nonemergency calls, verify locations, and coordinate responders per agency procedures. The role focuses on calm communication, accuracy, and multitasking across multiple systems.

Requirements include a high school diploma and strong typing, listening, and communication skills. Training, certifications, and varied shifts, including nights and weekends, may be available.