911 Emergency Dispatcher — Calm, Critical Communications Pro

County Emergency Communications; Howells (NY); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Howells, NY seeks dedicated 911 Emergency Dispatchers to connect callers with responders and coordinate resources. You will verify locations, gather incident details, and relay information across multiple systems to ensure rapid responses.

Applicants should have a high school diploma or GED, strong typing, listening, and communication skills, and the ability to stay calm under pressure. Overtime and varied shifts may apply to staffing needs.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Skills include accurate typing, active listening, clear speech, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma

Tools

CAD systems

Job description

County Emergency Communications in Howells, NY seeks dedicated 911 Emergency Dispatchers to connect callers with responders and coordinate resources. You will verify locations, gather incident details, and relay information across multiple systems to ensure rapid responses.

Applicants should have a high school diploma or GED, strong typing, listening, and communication skills, and the ability to stay calm under pressure. Overtime and varied shifts may apply to staffing needs.