911 Emergency Dispatcher - Calm, Critical Calls

County Emergency Communications; Village of Bemus Point (NY); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Employee assistance

Job summary

County Emergency Communications in Bemus Point, NY is seeking 911 emergency dispatchers to connect callers with police, fire and medical responders. You will gather essential information, confirm details, and coordinate resources using agency procedures.

This role requires calm, precise communication, attention to detail, and the ability to manage multiple systems under pressure. Overtime and shift work are common in this essential public safety operation.

Qualifications

• High school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Good typing speed and accuracy are important for data entry.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using standard questions and procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as incidents evolve.
• Provide caller instructions within your training and certification.
• Maintain accurate records and protect confidentiality.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization under stress

Education

High school diploma or equivalent

Tools

Computer-Aided Dispatch (CAD)

Radio/communication equipment

Job description

County Emergency Communications in Bemus Point, NY is seeking 911 emergency dispatchers to connect callers with police, fire and medical responders. You will gather essential information, confirm details, and coordinate resources using agency procedures.

This role requires calm, precise communication, attention to detail, and the ability to manage multiple systems under pressure. Overtime and shift work are common in this essential public safety operation.