911 Emergency Dispatcher — Calm, Rapid Incident Coordinator

County Emergency Communications; Sanborn (NY); Presencial; USD 40.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Descripción de la vacante

County Emergency Communications seeks 911 Emergency Dispatchers in the Sanborn, NY area to connect callers with police, fire, and medical responders. The role emphasizes calm, precise communication, gathering essential information, and coordinating resources per agency procedures.

Dispatchers must confirm locations, document changing circumstances, and relay accurate information while managing multiple systems. Shift work, overtime, and rotating schedules are common in this 24/7 environment.

Formación

• High school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency.
• Ability to organize information under pressure.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Educación

High school diploma or GED

Herramientas

Typing

Active listening

Clear speech

Descripción del empleo

County Emergency Communications seeks 911 Emergency Dispatchers in the Sanborn, NY area to connect callers with police, fire, and medical responders. The role emphasizes calm, precise communication, gathering essential information, and coordinating resources per agency procedures.

Dispatchers must confirm locations, document changing circumstances, and relay accurate information while managing multiple systems. Shift work, overtime, and rotating schedules are common in this 24/7 environment.