911 Dispatcher: Calm, Critical-Response Operator

County Emergency Communications; Town of Madison (NY); Presencial; USD 52 000 - 76 000; Tempo integral

Resumo da oferta

County Emergency Communications in Madison, NY is seeking 911 Emergency Dispatchers to connect callers with police, fire, or ambulance services. The role requires calm communication, careful attention, and the ability to manage multiple information streams and dispatch systems.

Applicants should have a high school diploma or equivalent; typing speed, active listening, clear speech, and basic computer skills are useful.

Qualificações

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Conhecimentos

Typing speed

Active listening

Clear speech

Basic computer skills

Information organization

Formação académica

High school diploma or equivalent

Ferramentas

Computer-aided dispatch systems

Descrição da oferta de emprego

County Emergency Communications in Madison, NY is seeking 911 Emergency Dispatchers to connect callers with police, fire, or ambulance services. The role requires calm communication, careful attention, and the ability to manage multiple information streams and dispatch systems.

Applicants should have a high school diploma or equivalent; typing speed, active listening, clear speech, and basic computer skills are useful.