911 Emergency Dispatcher — Calm, Critical Response

County Emergency Communications; Cayuga (IN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid time off

Professional training

Job summary

County Emergency Communications in Cayuga, Indiana seeks experienced 911 Emergency Dispatchers to connect callers with police, fire, and medical responders. The role requires calm, precise communication, and multi-system coordination in a fast-paced environment.

Responsibilities include taking calls, confirming details, prioritizing incidents, and entering data into CAD systems while maintaining accurate records and confidentiality. Training and shift work are involved.

Qualifications

• High school diploma or GED commonly required.
• Accurate typing and clear, concise communication.
• Ability to organize information under pressure and multitask.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as situations change.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma

Job description

County Emergency Communications in Cayuga, Indiana seeks experienced 911 Emergency Dispatchers to connect callers with police, fire, and medical responders. The role requires calm, precise communication, and multi-system coordination in a fast-paced environment.

Responsibilities include taking calls, confirming details, prioritizing incidents, and entering data into CAD systems while maintaining accurate records and confidentiality. Training and shift work are involved.