911 Emergency Dispatcher — Calm, Precise Incident Coordinator

County Emergency Communications; City of Elmira (NY); Presencial; USD 42 000 - 65 000; Tempo integral

Resumo da oferta

County Emergency Communications in Elmira, NY is seeking a dedicated 911 Dispatcher to connect callers with police, fire, or EMS, gather critical information, and coordinate responders within the service area.

This role requires calm communication, precise typing, and the ability to monitor multiple dispatch systems while adapting to changing incidents. A high school diploma is commonly required, and overtime or shift work may apply.

Qualificações

• High school diploma or GED required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Typing, active listening, clear speech and basic computer skills are useful.

Responsabilidades

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Conhecimentos

Typing

Active listening

Clear speech

Basic computer proficiency

Formação académica

High school diploma or GED

Descrição da oferta de emprego

County Emergency Communications in Elmira, NY is seeking a dedicated 911 Dispatcher to connect callers with police, fire, or EMS, gather critical information, and coordinate responders within the service area.

This role requires calm communication, precise typing, and the ability to monitor multiple dispatch systems while adapting to changing incidents. A high school diploma is commonly required, and overtime or shift work may apply.