911 Dispatcher: Calm, Critical Calls + Overtime & Benefits

Emergency Telecommunicator Services; Phoenix (AZ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

911 Emergency Dispatcher opportunities in Quebradillas involve connecting callers with public safety responders and coordinating police, fire, or medical resources per agency procedures. The role requires calm communication, accurate information gathering, and multi-system coordination.

Responsibilities include handling emergency and nonemergency calls, confirming incident details, and entering data into dispatch systems.

Qualifications

• High school diploma or equivalency commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidentiality.

Skills

Accurate typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma

Tools

Computer-aided dispatch systems

Job description

911 Emergency Dispatcher opportunities in Quebradillas involve connecting callers with public safety responders and coordinating police, fire, or medical resources per agency procedures. The role requires calm communication, accurate information gathering, and multi-system coordination.

Responsibilities include handling emergency and nonemergency calls, confirming incident details, and entering data into dispatch systems.