911 Emergency Dispatcher: Calm, Critical Call Center Pro

Emergency Telecommunicator Services; Nineveh (PA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Nineveh, PA seeks an 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. You will verify locations, document details, and coordinate multiple systems under pressure.

The role requires calm communication, attention to detail, and the ability to manage shifting priorities while delivering accurate information to responders. Training and agency-specific procedures guide every call."

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizing information under pressure

Education

High school diploma or equivalent

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services in Nineveh, PA seeks an 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. You will verify locations, document details, and coordinate multiple systems under pressure.

The role requires calm communication, attention to detail, and the ability to manage shifting priorities while delivering accurate information to responders. Training and agency-specific procedures guide every call."