911 Dispatcher — Calm, Critical-Call Coordinator

County Emergency Communications; White (PA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in White, PA is seeking 911 Emergency Dispatchers to connect callers with responders, gather vital details, and coordinate police, fire, or EMS resources per agency procedures. The role requires calm communication, precise information gathering, and the ability to manage multiple systems under pressure.

You may face overnight shifts and overtime; a high school diploma or GED is commonly required; some agencies hire entry-level applicants.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants.
• Certifications/testing determined by the hiring agency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as needed.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information

Education

High school diploma

GED equivalent

Tools

CAD systems

Job description

County Emergency Communications in White, PA is seeking 911 Emergency Dispatchers to connect callers with responders, gather vital details, and coordinate police, fire, or EMS resources per agency procedures. The role requires calm communication, precise information gathering, and the ability to manage multiple systems under pressure.

You may face overnight shifts and overtime; a high school diploma or GED is commonly required; some agencies hire entry-level applicants.