911 Emergency Dispatcher: Calm, Fast, Life-Saving

Emergency Telecommunicator Services; Traverse City (MI); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Emergency Telecommunicator Services in Traverse City, MI, seeks dedicated 911 Emergency Dispatchers to connect callers with police, fire, or medical personnel. You'll receive emergency calls, gather essential information, and coordinate resources according to agency procedures.

The role demands calm communication, accuracy, and the ability to multitask across radio and computer systems. Training and certifications are required, and shifts may include nights, weekends, and overtime.

Formación

• High school diploma or equivalent required.
• Typing speed and accuracy tested.
• Excellent listening and communication skills.
• Ability to manage information under pressure.

Responsabilidades

• Answer emergency and nonemergency calls within the service area.
• Verify addresses, contact numbers, and incident details.
• Assess call priority per agency procedures.
• Enter incident data into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update units as situations change.
• Provide caller instructions within training limits.
• Maintain confidential information and records.

Conocimientos

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Educación

High school diploma

Descripción del empleo

Emergency Telecommunicator Services in Traverse City, MI, seeks dedicated 911 Emergency Dispatchers to connect callers with police, fire, or medical personnel. You'll receive emergency calls, gather essential information, and coordinate resources according to agency procedures.

The role demands calm communication, accuracy, and the ability to multitask across radio and computer systems. Training and certifications are required, and shifts may include nights, weekends, and overtime.