911 Emergency Dispatcher — Calm, Critical-Call Operator

Emergency Telecommunicator Services; Cadillac (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Cadillac, MI is seeking an 911 Emergency Dispatcher to handle emergency and nonemergency calls, confirm critical details, and coordinate responders. The role requires calm, precise communication and the ability to manage multiple systems under pressure.

Training and agency procedures guide prioritization and information entry. The position involves shift work, potential overtime, and the need to maintain accurate records while protecting confidentiality.

Qualifications

• High school diploma commonly required or equivalent.
• Typing accuracy and speed are valuable.
• Strong listening and clear communication are essential.
• Basic computer skills are needed for record-keeping and dispatch.
• Ability to organize information under pressure is important.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Organize information under pressure

Education

High school diploma or equivalent

Tools

CAD systems

Radio communications equipment

Job description

Emergency Telecommunicator Services in Cadillac, MI is seeking an 911 Emergency Dispatcher to handle emergency and nonemergency calls, confirm critical details, and coordinate responders. The role requires calm, precise communication and the ability to manage multiple systems under pressure.

Training and agency procedures guide prioritization and information entry. The position involves shift work, potential overtime, and the need to maintain accurate records while protecting confidentiality.