911 Emergency Dispatcher: Calm Crisis Navigator

911 Emergency Communications; Salt Flat (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Job summary

911 Emergency Communications in Flat, TX is seeking skilled dispatchers to connect callers with police, fire, or medical responders. You may receive emergency and nonemergency calls, verify locations, and relay critical information while managing multiple communications systems.

Applicants typically have a high school diploma, strong typing and listening skills, and the ability to stay calm under pressure. The role may involve overnight shifts and overtime depending on the agency, with training

Qualifications

• High school diploma or GED required; testing scores and training deadlines determined by the agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization underpressure

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD)

Job description

911 Emergency Communications in Flat, TX is seeking skilled dispatchers to connect callers with police, fire, or medical responders. You may receive emergency and nonemergency calls, verify locations, and relay critical information while managing multiple communications systems.

Applicants typically have a high school diploma, strong typing and listening skills, and the ability to stay calm under pressure. The role may involve overnight shifts and overtime depending on the agency, with training