911 Emergency Dispatcher: Calm Crisis Communications

County Emergency Communications; Riverside (AL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training opportunities

Job summary

County Emergency Communications in Riverside, AL seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. The role emphasizes calm communication, precise data collection, and coordinating multiple systems to ensure timely, accurate emergency response.

Start times may include overnight and weekend shifts depending on the agency. Candidates typically need a high school diploma or GED, with some agencies requiring prior emergency communications experience or

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants.
• Certifications/testing requirements vary by agency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as needs change.
• Provide approved caller instructions within training limits.
• Maintain accurate records and protect confidentiality.

Skills

Accurate typing

Active listening

Clear speech

Computer literacy

Organizational skills

Education

High school diploma or GED

Job description

County Emergency Communications in Riverside, AL seeks 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. The role emphasizes calm communication, precise data collection, and coordinating multiple systems to ensure timely, accurate emergency response.

Start times may include overnight and weekend shifts depending on the agency. Candidates typically need a high school diploma or GED, with some agencies requiring prior emergency communications experience or