Calm-Centric 911 Dispatcher for Public Safety

County Emergency Communications; Gurley (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Job summary

County Emergency Communications in Gurley, Alabama seeks skilled 911 Emergency Dispatcher to connect callers in urgent need with public safety responders. You may receive emergency and nonemergency calls, gather critical information, and coordinate police, fire, or EMS resources according to agency procedures.

This role requires calm communication, strong listening, accurate typing, and the ability to manage multiple systems.

Qualifications

• High school diploma or equivalent required; some agencies require certification.
• Typing, active listening, clear speech, basic computer skills, and the ability to organize information under pressure.
• Official announcements determine required testing scores, experience and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or equivalent

Tools

CAD systems

Job description

County Emergency Communications in Gurley, Alabama seeks skilled 911 Emergency Dispatcher to connect callers in urgent need with public safety responders. You may receive emergency and nonemergency calls, gather critical information, and coordinate police, fire, or EMS resources according to agency procedures.

This role requires calm communication, strong listening, accurate typing, and the ability to manage multiple systems.