911 Emergency Dispatcher - Calm, Quick-Response Coordinator

Emergency Telecommunicator Services; Salfordville (PA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Salfordville, PA seeks 911 emergency dispatchers to connect callers with police, fire, and EMS. The role requires calm communication, precise information gathering, and coordination across multiple systems to ensure rapid response.

Responsibilities include taking emergency and nonemergency calls, confirming locations, and relaying critical details to responders. Training and background checks are part of the process; overtime and rotating shifts may apply.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Education

High school diploma or equivalent

Job description

Emergency Telecommunicator Services in Salfordville, PA seeks 911 emergency dispatchers to connect callers with police, fire, and EMS. The role requires calm communication, precise information gathering, and coordination across multiple systems to ensure rapid response.

Responsibilities include taking emergency and nonemergency calls, confirming locations, and relaying critical details to responders. Training and background checks are part of the process; overtime and rotating shifts may apply.