911 Emergency Dispatcher – Calm, Fast-Response Operator

County Emergency Communications; Saint Charles (VA); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Job summary

County Emergency Communications in Saint Charles, VA seeks 911 Emergency Dispatchers to connect callers with police, fire, or EMS. The role requires calm communication and precise information gathering to coordinate responders while following agency procedures.

Typical duties include answering calls, confirming locations, logging data, and relaying information across multiple systems. A high school diploma is commonly required, and agencies may require certifications or prior experience.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants or require current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizing information under pressure

Education

High school diploma or GED

Job description

County Emergency Communications in Saint Charles, VA seeks 911 Emergency Dispatchers to connect callers with police, fire, or EMS. The role requires calm communication and precise information gathering to coordinate responders while following agency procedures.

Typical duties include answering calls, confirming locations, logging data, and relaying information across multiple systems. A high school diploma is commonly required, and agencies may require certifications or prior experience.