Emergency Medical Dispatcher — 24/7 Critical Call Center

911 Emergency Communications; Saint Charles (KY); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Saint Charles, KY seeks skilled Emergency Medical Dispatchers to handle urgent medical calls and coordinate ambulance resources. You will confirm locations, collect essential details, and apply approved questions to assess patient condition, then direct responders according to medical dispatch protocols.

The role emphasizes documentation, adherence to protocols, and ongoing quality review, with opportunities to work overnight or rotating shifts as required.

Qualifications

• High school diploma or equivalent required.
• EMD certification required or sponsored training available.
• CPR certification may be required; EMT/paramedic credentials are not universally required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Data entry

Call handling

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Saint Charles, KY seeks skilled Emergency Medical Dispatchers to handle urgent medical calls and coordinate ambulance resources. You will confirm locations, collect essential details, and apply approved questions to assess patient condition, then direct responders according to medical dispatch protocols.

The role emphasizes documentation, adherence to protocols, and ongoing quality review, with opportunities to work overnight or rotating shifts as required.