911 Emergency Dispatcher: Calm, Coordinated Responders

County Emergency Communications; Northbrook (IL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Professional training

Shift differentials

Overtime compensation

Job summary

County Emergency Communications in Techny, IL seeks 911 Emergency Dispatchers to connect callers with responders, gather essential info, and coordinate resources per agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while ensuring accurate incident documentation. Candidates may join a round-the-clock operation with variable shifts and overtime as needed.

Qualifications

• High school diploma or recognized equivalency is commonly required.
• Some agencies recruit entry-level applicants.
• Official announcements determine required testing scores, experience and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Skills

Typing accuracy

Active listening

Clear speech

Computer proficiency

Info organization

Education

High school diploma or equivalent

Job description

County Emergency Communications in Techny, IL seeks 911 Emergency Dispatchers to connect callers with responders, gather essential info, and coordinate resources per agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while ensuring accurate incident documentation. Candidates may join a round-the-clock operation with variable shifts and overtime as needed.