911 Call Taker: Launch a 24/7 Emergency Response Career

Regional 911 Intake Solutions; Troy (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions in Troy, IN, is seeking 911 Call Takers to be first responders in emergencies. You will answer calls, confirm locations, gather caller information, and document details for dispatch.

Candidates should have a high school diploma or equivalent; strong listening, accurate typing, and clear spoken communication are essential. Training will cover call-taking procedures and required certifications; applicants may work rotating shifts, including nights and weekends.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Follow procedures

Education

High school diploma or GED

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Troy, IN, is seeking 911 Call Takers to be first responders in emergencies. You will answer calls, confirm locations, gather caller information, and document details for dispatch.

Candidates should have a high school diploma or equivalent; strong listening, accurate typing, and clear spoken communication are essential. Training will cover call-taking procedures and required certifications; applicants may work rotating shifts, including nights and weekends.