911 Emergency Communications Specialist (24/7)

Public Safety Dispatch Network; Aurora (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Aurora, MO seeks 911 Call Takers to be the first point of contact for emergencies. You will verify locations, document details, and coordinate with dispatch teams to ensure timely response.

The role emphasizes strong listening, precise typing, and clear communication, with training and shift work common in 24/7 operations. Successful candidates will handle high-stress calls while following established procedures.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication expected.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Use approved questions to identify urgency and nature of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function promptly.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide pre-arrival instructions within training and certification.

Skills

Listening

Verbal communication

Typing speed

Customer service

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Aurora, MO seeks 911 Call Takers to be the first point of contact for emergencies. You will verify locations, document details, and coordinate with dispatch teams to ensure timely response.

The role emphasizes strong listening, precise typing, and clear communication, with training and shift work common in 24/7 operations. Successful candidates will handle high-stress calls while following established procedures.