Emergency Call Taker — 24/7 Frontline Support (Aurora, KS)

Public Safety Dispatch Network; Aurora (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Public Safety Dispatch Network in Aurora, KS seeks a dedicated 911 Call Taker to answer emergency and nonemergency lines, verify locations, and capture essential information for responders. You will use call-processing software and follow scripted questions to assess urgency, assist callers, and relay data to dispatch teams.

Qualifications include a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent; related customer service experience may help.
• Strong listening skills and accuracy when taking details.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing software.
• Forward incident information promptly to dispatch functions.
• Help distressed callers focus on essential questions and instructions.
• Provide authorized pre-arrival instructions only within training.

Skills

Listening

Typing

Verbal communication

Procedural follow-up

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Aurora, KS seeks a dedicated 911 Call Taker to answer emergency and nonemergency lines, verify locations, and capture essential information for responders. You will use call-processing software and follow scripted questions to assess urgency, assist callers, and relay data to dispatch teams.

Qualifications include a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures.