Emergency Call Taker – 24/7 Critical Communications

Public Safety Dispatch Network; Aurora (MN); Vor Ort; USD 45.000 - 60.000; Vollzeit

Zusammenfassung

Public Safety Dispatch Network in Aurora, MN is seeking dedicated 911 Call Takers to be the first point of contact for emergencies, gathering details and documenting information for responders.

Roles may involve rotating shifts, nights, weekends, and holidays. Strong listening, accurate typing, and clear verbal communication are essential, along with completing required training and certifications for public safety communications.

Qualifikationen

• High school diploma or recognized equivalent.
• Experience in customer service or call handling is helpful.
• Ability to follow structured procedures.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call‑processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language‑access and accessibility resources when needed
• Provide authorized pre‑arrival instructions only within training and certification

Kenntnisse

Listening skills

Typing accuracy

Verbal communication

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Public Safety Dispatch Network in Aurora, MN is seeking dedicated 911 Call Takers to be the first point of contact for emergencies, gathering details and documenting information for responders.

Roles may involve rotating shifts, nights, weekends, and holidays. Strong listening, accurate typing, and clear verbal communication are essential, along with completing required training and certifications for public safety communications.