Emergency Communications Specialist (911 Operator)

Public Safety Dispatch Network; Springfield (CO); Sur place; USD 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance program

Continuing training

Résumé du poste

Public Safety Dispatch Network in Springfield, CO seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify caller info, and relay critical details to dispatch teams. Training and strict procedures govern every step of the process.

The role requires strong listening, typing accuracy, and clear communication, with compliance to certifications and ongoing assessments. Staff may work rotating shifts to ensure 24/7 coverage.

Qualifications

• High school diploma or equivalent is commonly required.
• Customer service, call-center, or public safety experience may help.
• Assessments and minimum scores are determined by the hiring agency.
• Ability to follow structured procedures is essential.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening skills

Typing

Verbal communication

Attention to detail

Structured procedures

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

Public Safety Dispatch Network in Springfield, CO seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify caller info, and relay critical details to dispatch teams. Training and strict procedures govern every step of the process.

The role requires strong listening, typing accuracy, and clear communication, with compliance to certifications and ongoing assessments. Staff may work rotating shifts to ensure 24/7 coverage.