911 Emergency Communications Specialist

Regional 911 Intake Solutions; Shobonier (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions in Shobonier, IL seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document information for responders.

Responsibilities include answering calls, verifying incident details, entering data into call-processing systems, and forwarding information to dispatch. Strong listening and typing skills, plus ability to follow procedures, are essential.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication are essential.
• Ability to follow structured procedures and document information accurately.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify type and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Shobonier, IL seeks 911 Call Takers to be the first point of contact during emergencies. You will ask focused questions, confirm locations, and document information for responders.

Responsibilities include answering calls, verifying incident details, entering data into call-processing systems, and forwarding information to dispatch. Strong listening and typing skills, plus ability to follow procedures, are essential.