911 Emergency Communications Specialist

Regional 911 Intake Solutions; Le Roy (IL); Vor Ort; USD 35.000 - 52.000; Vollzeit

Zusammenfassung

Regional 911 Intake Solutions in Le Roy, IL is seeking 911 Call Takers to be the first point of contact for emergency communications. You will ask focused questions, confirm locations, and document information for responders, working across potential call-taking and dispatch duties.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications will be provided, with rotating shifts and potential overtime as needed.

Qualifikationen

• High school diploma or recognized equivalent required.
• Strong listening comprehension, accurate typing and clear verbal communication crucial.
• Ability to follow structured procedures and complete assessments as determined by the agency.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Listening comprehension

Typing accuracy

Verbal communication

Procedural adherence

Ausbildung

High school diploma or equivalent

Tools

Call-processing software

Jobbeschreibung

Regional 911 Intake Solutions in Le Roy, IL is seeking 911 Call Takers to be the first point of contact for emergency communications. You will ask focused questions, confirm locations, and document information for responders, working across potential call-taking and dispatch duties.

Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications will be provided, with rotating shifts and potential overtime as needed.