911 Call Taker - Essential 24/7 Public Safety Role

Regional 911 Intake Solutions; Shelbyville (IL); Presencial; USD 32.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descripción de la vacante

Regional 911 Intake Solutions in Shelbyville, IL seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will confirm incident locations, document caller details, and use approved questions to determine urgency.

Accurate data entry and prompt dispatch communication are required, with ongoing training and certification. Applicants should be prepared for rotating shifts, including nights and weekends, and understand that call-taking roles may involve high-stress scenarios

Formación

• Excellent listening comprehension and ability to follow structured procedures.
• Accurate typing and clear verbal communication are essential.
• Ability to work in a high-stress public safety environment.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Conocimientos

Listening

Typing

Verbal communication

Educación

High school diploma or recognized equivalent

Descripción del empleo

Regional 911 Intake Solutions in Shelbyville, IL seeks dedicated 911 Call Takers to handle emergency and nonemergency lines. You will confirm incident locations, document caller details, and use approved questions to determine urgency.

Accurate data entry and prompt dispatch communication are required, with ongoing training and certification. Applicants should be prepared for rotating shifts, including nights and weekends, and understand that call-taking roles may involve high-stress scenarios