911 Emergency Communications Specialist

Regional 911 Intake Solutions; Danforth (ME); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance

Training opportunities

Job summary

Regional 911 Intake Solutions in Danforth, ME is seeking skilled 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document information, and enter data into call-processing software to support responders.

Applicants typically have a high school diploma and customer-service experience. Roles may involve rotating shifts, nights, weekends, and overtime, with training and certifications required before completion.

Qualifications

• Requires high school diploma or equivalent.
• Customer service experience helpful but not always required.
• Assessments/scores determined by the hiring agency.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify urgency.
• Enter details into call-processing or dispatch software.
• Forward incident information to dispatch promptly.

Skills

Listening skills

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Danforth, ME is seeking skilled 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, document information, and enter data into call-processing software to support responders.

Applicants typically have a high school diploma and customer-service experience. Roles may involve rotating shifts, nights, weekends, and overtime, with training and certifications required before completion.