911 Call Taker: Emergency Communications Specialist

Regional 911 Intake Solutions; Monson (ME); On-site; USD 42,000 - 64,000; Full time

Job summary

Regional 911 Intake Solutions in Monson, ME seeks 911 Call Takers to handle emergency lines and document details for dispatcher coordination. You will confirm locations, collect caller information, and follow standardized questions to assess urgency and relay data to the appropriate teams.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension and clear verbal communication.
• Ability to follow structured procedures and use dispatch software.

Responsibilities

• Answer incoming emergency calls and assign lines.
• Confirm incident location and caller details accurately.
• Ask structured questions to determine urgency and type of incident.
• Enter information into call-processing or dispatch software.
• Forward incident information promptly to dispatch functions.
• Provide pre-arrival instructions within training bounds.
• Use language-access resources as needed.

Skills

Listening

Typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Monson, ME seeks 911 Call Takers to handle emergency lines and document details for dispatcher coordination. You will confirm locations, collect caller information, and follow standardized questions to assess urgency and relay data to the appropriate teams.

Successful candidates typically have a high school diploma, strong listening skills, accurate typing, and clear verbal communication.