911 Call Taker: Be First to Help

Regional 911 Intake Solutions; Whitefield (ME); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Regional 911 Intake Solutions in Whitefield, ME seeks a dedicated 911 Call Taker to be the first point of contact during emergencies. You will collect essential information, verify locations, and document details for responders to act swiftly.

The role may involve rotating shifts, including nights and weekends. A high school diploma or equivalent and strong listening and typing skills are required or advantageous; training is provided.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or public safety is helpful but not required.
• Ability to follow structured procedures and maintain accuracy.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller contact information.
• Ask focused questions to determine urgency and nature of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide calm guidance to distressed callers within training.
• Utilize language-access and accessibility resources when needed.

Skills

Customer service

Active listening

Typing

Clear communication

Education

High School Diploma or GED

Job description

Regional 911 Intake Solutions in Whitefield, ME seeks a dedicated 911 Call Taker to be the first point of contact during emergencies. You will collect essential information, verify locations, and document details for responders to act swiftly.

The role may involve rotating shifts, including nights and weekends. A high school diploma or equivalent and strong listening and typing skills are required or advantageous; training is provided.