Emergency Call Taker: Calm, Precise Critical Support

Regional 911 Intake Solutions; York (ME); Sur place; USD 40 000 - 52 000; Plein temps

Résumé du poste

Regional 911 Intake Solutions in Northeast Harbor, ME seeks skilled 911 Call Takers to respond to emergency and nonemergency calls. You will verify locations, collect caller data, and document details in dispatch software, coordinating with responders.

Training and certifications are required, with shifts that may include nights, weekends, and holidays. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful.

Qualifications

• High school diploma or recognized equivalent.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Formation

High school diploma or recognized equivalent

Description du poste

Regional 911 Intake Solutions in Northeast Harbor, ME seeks skilled 911 Call Takers to respond to emergency and nonemergency calls. You will verify locations, collect caller data, and document details in dispatch software, coordinating with responders.

Training and certifications are required, with shifts that may include nights, weekends, and holidays. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful.