911 Call Taker — Critical Public Safety Support

Regional 911 Intake Solutions; Biddeford (ME); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Biddeford, ME seeks dedicated 911 Call Takers to rapidly assess emergencies, ask focused questions, confirm locations, and document details for responders. You may work in centers that handle both call taking and dispatch, with training and certification requirements.

Candidates typically have a high school diploma, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension, accurate typing, clear verbal communication, and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Biddeford, ME seeks dedicated 911 Call Takers to rapidly assess emergencies, ask focused questions, confirm locations, and document details for responders. You may work in centers that handle both call taking and dispatch, with training and certification requirements.

Candidates typically have a high school diploma, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures.