911 Emergency Communications Specialist

Regional 911 Intake Solutions; Richmond (ME); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Richmond, ME, seeks dedicated 911 Call Takers to handle emergency and nonemergency calls from a secure facility. You will verify locations, document caller details, and enter information into dispatch systems with accuracy and speed.

Successful candidates demonstrate strong listening, typing accuracy, clear communication, and the ability to follow structured procedures while working in a 24/7 operation with rotating shifts.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening skills and accurate typing.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer emergency and nonemergency calls in a call center environment.
• Confirm incident location and caller contact information.
• Enter details into dispatch software accurately and promptly.
• Forward incident information to the appropriate dispatch function.
• Provide instructions in line with training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

Regional 911 Intake Solutions in Richmond, ME, seeks dedicated 911 Call Takers to handle emergency and nonemergency calls from a secure facility. You will verify locations, document caller details, and enter information into dispatch systems with accuracy and speed.

Successful candidates demonstrate strong listening, typing accuracy, clear communication, and the ability to follow structured procedures while working in a 24/7 operation with rotating shifts.